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Technical Support

Ruidong Group: From Technical Support To Global Services

Product R&D And Innovation Support

Strength Of R&D Team

We currently have a professional R&D team consisting of engineers in multiple fields such as HVAC, and electrical engineering. They possess extensive industry experience and expertise, keeping up with the latest technological trends in central air conditioning and terminal air handling units to continuously optimize and upgrade products. In addition, our engineers can provide customized HVAC solutions based on clients' actual usage scenarios and needs, ensuring precise alignment between technology and requirements.

Application Of New Technologies

The company applies cutting-edge technologies in its products, such as intelligent control systems, energy-saving technologies, and new refrigerant applications. Take the intelligent control system as an example: users can remotely monitor equipment operation status in real time and adjust parameters such as temperature and humidity, enhancing system comfort and energy efficiency.
 
 

Customized Product Development

The company can provide customized products according to clients' special needs. For instance, in large commercial buildings, industrial plants, or special-purpose venues (such as hospital operating rooms and data centers), clients may have specific requirements for air volume, cooling/heating capacity, and air purification functions of central air conditioning and terminal air handling units. The company can design and manufacture customized products that meet these needs based on detailed parameters and technical requirements provided by clients, ensuring perfect matching between products and application scenarios and delivering exclusive comfortable and efficient solutions.
Quality Assurance And Testing Support

Quality Management System

The company is committed to creating superior product quality, equipped with domestic leading production lines and international advanced air conditioning main unit manufacturing equipment. Meanwhile, it has established a complete quality management system and passed ISO 9001 quality management system certification and ISO 14001 environmental management system certification.From raw material procurement to finished product inspection, every link follows strict quality control standards and procedures. During production, the company uses advanced manufacturing equipment and high-precision testing instruments to comprehensively inspect the dimensional accuracy and performance indicators of components, ensuring qualified component quality. Through strict control of the entire process, we provide clients with high-quality, high-performance, and highly reliable products.

Product Testing And Certification

Each unit undergoes strict operation testing before leaving the factory to ensure 100% qualification. Ruidong Group has a national-level air conditioning equipment testing center equipped with internationally renowned brand measuring instruments, such as Agilent data loggers (USA) and Yokogawa power meters (Japan), ensuring testing accuracy. At the same time, our products have obtained relevant certification certificates, such as CRAA, CE, and energy-saving product certification, guaranteeing product quality and safety.

After-Sales Quality Tracking

We have a sound after-sales quality tracking mechanism. Through user feedback collection and regular follow-ups, we promptly understand the quality status of products in actual use. In case of quality issues, we actively respond, initiate quality traceability procedures, identify the root causes of problems, and take effective corrective measures to ensure normal product use for users while continuously optimizing product quality.
 
Service Network
Ruidong is dedicated to providing clients with timely and first-class service. In China, we have established branches and service stations in more than 30 major cities, building an efficient service network to quickly respond to client needs. Internationally, with high-quality products and cost-effectiveness, our products are exported to more than 60 countries and regions in Europe, South America, the Middle East, and Central Asia. Currently, we have agencies in some countries to quickly support local clients, such as Russia, South Africa and ect.. In the future, we will expand global cooperation, improve service response speed, and provide global clients with better and more efficient service experiences.
Technical Documentation And Software Support
We provide clients with comprehensive product technical documentation, including product specifications, installation manuals, maintenance manuals, operation manuals, etc. These documents detail product technical parameters, performance characteristics, installation procedures, operation methods, maintenance requirements, and other content, facilitating clients to consult during product use and maintenance. For example, installation manuals include detailed installation flowcharts, installation precautions, and lists of required tools and materials to ensure clients can install products correctly and avoid equipment failures or performance degradation caused by improper installation.

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+86-13626409993

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+86-15505345921
Integrating design, production, sales and installation of central air-conditioning products.

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